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Platform 

Extended protocol level Agent Manager external API feature set (beta ETA Oct 2009)

• Logon
• Logoff
• Dial
• Hangup
• System presence control supporting 3rd party media API integration  (Skype, AIM, MSN, Google)
• Wrap Call
• Hold
• Reconnect 
• Consult 
• Retrieve
• Transfer to Agent (Single Step and Consultative)
• Transfer to Queue / IVR

Protocol level transfer 

• ivr to acd call transfer 
• acd to ivr call transfer 
• agent to agent call transfer

 Supervisor Tools - Management and IVR programming - (beta ETA Nov 2009)

• Simple IVR programming Interface
• IVR extended feature set
• IVR Steps to SMXML 
• Interface support for service gateway HTTP(S)

Applications and SDK Software

Applications  

Professional unrestricted versions available from Braxtel

• Telephony Agent Client run in Browser or Deployed to Desktop
• Supervisory Real time interface and dashboard
• Agent Scripting Interface with persistence
• Advanced call recording

Interfaces

•  XMLRPC interface with Supervisory functionality, configuration service and Agent management 

Fully featured Enterprise contact communications suite available on a commercial licensing package from Braxtel