ContactQ is the next generation Call Center Application Server being developed as both a supported commercial product and also as an open source GPL project. Embracing standards including SIP, Voice XML(VXML), AJAX (Web 2.0), XMLRPC and designed for inter-working with VoIP Soft Switches like Asterisk, FreeSWITCH, Nortel and Cisco. It can be deployed both as a premised based solution and as a hosted solution.

ContactQ is being designed to deliver the following:

* GNU/Linux call center appliance.
* Fully featured multi-media skills based routing ACD.
* Powerful IVR with a rich graphical programming tool.
* Historical reporting dynamically generated, supporting scheduling, web and email delivery
* Real time reporting, dashboard and performance metrics
* Outbound Preview, Progressive and Predictive dialing modes.
* Advanced call logging
* Scalable, supports multiple media-server/gateways and application instances.
* IT friendly, LDAP, SNMP.

ContactQ is managed and developed by Braxtel Communications.