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ContactQ is a powerful call center application server designed for inter-working with a PBX or as an autonomous stand alone platform. For communication regarding the ContactQ Open Source project please email
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or for development information email
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. Supported versions of ContactQ and a fully integrated product application portfolio are available commercially from Braxtel Communications Inc. |
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ContactQ partners with Digium. 
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Latest Announcements Dev tweets have moved to www.twitter.com/contactqdevel Oct 2009 Beta client agent download Beta dashboard Agent manager extended feature set Q1 2010 General release v1.0 |
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Version 1.0 functionality:
- GNU/Linux appliance call centre
- Simple install from CD (iso image)
- Fully managed via web interface
- Multiple partitions (Domains)
- Fully featured ACD supporting
- Multiple queue modes
- Call pull back on no answer
- Overflow to voicemail
- Overflow to external number
- Queued voicemails
- Scheduled call recording
- Time / Day queue membership
- Time / Day routing rules
- Agent presence states / types
- Skills based routing (9999 skill levels)
- IVR
- SmXml scripting
- Web based editing and deployment
- Simple Wizard Driven Flow Application
- Telephony based agent logon
- Agent DDI with voicemail to email
- Web based system administration
- Multi Language support (US English initially for v1)
- LDAP integration
- Partition (domain) configuration
- Role based login
- Supervisor Monitor / Listen-in
- SNMP support
- Real-time Supervisor Dashboard web application providing
- Agent and queue performance statistics
- Agent and queue drill down statistics
- Real-time Agent Dashboard
- Agent performance statistics web application
- SIP Media Gateway
- Local SIP accounts
- Remote SIP accounts via a proxy / registrar
- Service Gateway with Dynamic Configurable Interface enabling application server extensions
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